At lepak44, we understand that privacy is more than just a word in an official document — it is the trust you place in us every time you register, make a deposit, or simply browse our platform. We take this responsibility seriously.
This Privacy Policy transparently explains the types of information we collect from you, why we need it, how we use it, and who it may be shared with. It also outlines your rights as the owner of that data, and the measures we take to keep your information safe in our care.
This policy applies to all users who access the lepak44 platform via the website lepak44.vu or our official mobile app. It should be read together with Terms and Conditions which together form the complete service agreement between you and lepak44.
Document Contents
Our approach to privacy is built on six core principles that ensure your data is always handled responsibly, securely, and transparently.
End-to-End Encryption
All data transmitted between your device and lepak44 servers is protected by 256-bit SSL encryption, ensuring your information cannot be intercepted by any third party.
No Data Sales
Lepak44 never sells, rents, or trades your personal data to any third party for commercial marketing purposes.
Full User Control
You have the right to access, correct, download, or request deletion of your personal data at any time through your account panel or our support team.
Regulatory Compliance
Our Privacy Policy complies with international data protection requirements and applicable laws in our operating jurisdictions, including KYC and AML requirements.
Secure Storage
Your data is stored on secured servers with restricted access, multi-layered firewall controls, and continuous 24/7 threat monitoring.
Communication Controls
You may choose to receive or stop receiving marketing communications from lepak44 at any time, with no conditions or complicated procedures.
01 Information We Collect
To enable lepak44 to provide a secure, responsible, and fully functional service, we need to collect certain categories of information from you. We only collect what is strictly necessary and nothing more.
Information you provide directly:
- Full name, date of birth, gender, and ID card or passport number during the registration and KYC verification process.
- Email address and mobile number for communication and account security purposes.
- Full address details for identity verification requirements.
- Payment method information used for deposits or withdrawals, including bank account or e-wallet details (excluding PINs or passwords).
- Any correspondence you have with our support team, including live chat logs and support tickets.
Automatically collected information:
- IP address, device type, operating system, and web browser version you are using.
- Game session data includes game type, play duration, wagering amounts, and game outcomes.
- Platform activity logs for security and fraud detection purposes.
- Cookie data and tracking technologies as described in Section 7.
02 How We Use Your Information
The information we collect is used for the following purposes only. We will not use your data for any purpose beyond what is stated here without obtaining your consent first:
- Service provision: To create and manage your account, process financial transactions, and enable access to all games and platform features.
- Identity verification (KYC): To meet legal requirements relating to user identity verification, fraud prevention, and anti-money laundering (AML) compliance.
- Platform security: To detect and prevent fraudulent activity, unauthorised access, or misuse of the platform.
- Customer support: To process and resolve enquiries, complaints, or requests submitted to our team.
- Product improvements: To analyse usage patterns in aggregate in order to improve user experience and platform performance.
- Communications: To send transaction notifications, security alerts, platform updates, and — with your consent — relevant promotional offers.
- Legal compliance: To comply with court orders, law enforcement requests, or requirements from relevant regulatory bodies.
03 Data Processing Basis
Lepak44 processes your personal data on the following lawful bases:
| Legal Basis | Purpose | Objectable? |
|---|---|---|
| Contract Performance | Service delivery, transaction processing, account management | No |
| Legal Obligations | KYC, AML, and regulatory compliance requirements | No |
| Legitimate Interest | Fraud prevention, platform security, risk analysis | Yes |
| Consent | Direct marketing, non-essential cookies, promotional communications | Yes |
| Vital Interest Protection | User safety and responsible gaming | No |
Where we rely on consent as the basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
04 Data Sharing & Disclosure
Lepak44 does not sell your personal data. However, in the course of operating the platform, there are certain situations where your information may be shared with the following trusted parties:
- Payment service providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions. They only receive the information necessary to complete the relevant transaction.
- Identity verification provider: Third-party KYC services that help us verify your identity in accordance with legal compliance requirements.
- Technology service providers: Hosting companies, cloud infrastructure providers, and analytics tools that help us operate and improve our platform. They are bound by strict data protection agreements.
- Game provider: Game developers and providers supplying game content on the lepak44 platform. Only the minimum session data required for game functionality is shared.
- Legal authority: Law enforcement agencies, courts, or regulatory bodies when we are required to do so by law or court order.
All third parties that receive your data are required to uphold data protection standards no less stringent than our own, and are only permitted to use that data for agreed purposes.
05 Data Security and Encryption
Protecting your data from unauthorized access, loss, or misuse is a top priority of lepak44's technical infrastructure. We continuously invest in the latest security technologies and procedures.
The technical security measures we implement include:
- 256-bit SSL/TLS encryption for all data communications between our servers and your device.
- Sensitive personal data is encrypted at rest using industry-standard encryption algorithms.
- Strict role-based access controls for internal staff, ensuring only authorized personnel can access user data.
- Real-time, round-the-clock threat monitoring and intrusion detection.
- Periodic security audits conducted by qualified independent third-party auditors.
- A comprehensive incident response plan to ensure any security breaches are handled swiftly and effectively.
In the event of a data breach affecting your personal information, we are committed to notifying you within the timeframe required by applicable law, along with details about the nature of the breach and the steps we have taken.
06 Data Retention Period
Lepak44 does not retain your personal data longer than necessary to fulfil the original purpose of collection, or as required by applicable law. Our general retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account period | Ongoing service provision |
| Financial transaction records | 7 years after account closure | Legal and AML requirements |
| KYC verification documents | 5 years after account closure | AML/KYC standards compliance |
| Customer support logs | 3 years | Dispute resolution |
| Game session data | 2 years | Responsible gambling audit |
| Marketing cookie data | Up to 13 months | Analytics and marketing (with consent) |
Once the relevant retention period has expired, your data will be securely deleted or irreversibly anonymised so it can no longer be linked to your identity.
07 Cookies and Tracking Technologies
Lepak44 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how users interact with our platform. The types of cookies we use are as follows:
- Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting anonymous information about how users interact with the platform to help us identify and resolve technical issues and improve performance.
- Functional cookies: Storing user preferences such as display settings and favorite game selections to deliver a more personalized experience.
- Analytics cookies: Used alongside analytics tools to understand platform usage patterns in aggregate. This data helps us make data-driven decisions for product improvements.
- Marketing cookies: Used with your consent to deliver more relevant content and offers. You may withdraw this consent at any time.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features of the lepak44 platform.
08 Your Rights as a User
As the owner of your personal data, lepak44 recognises and fully respects your rights. These rights may be exercised at any time by contacting our support team:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time, free of charge.
Right to Rectification
You may request correction of any inaccurate or incomplete data in your account.
Right to Erasure
You may request that we delete your personal data, subject to any applicable legal retention obligations.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances, such as when the accuracy of the data is in dispute.
Right to Portability
You may request your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
Requests related to the above rights will be processed within 30 business days. For more complex enquiries or requests, we may require up to 90 days and will notify you accordingly.
09 Changes to the Privacy Policy
Lepak44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal compliance requirements, or newly introduced platform features.
When we make significant changes to this policy, we will:
- Updating the "Last Updated" date shown at the top of this document.
- Sending a notification to the email address registered on your account at least 14 days before material changes take effect.
- Displaying a clear notice on our platform's homepage regarding upcoming changes.
Your continued use of the lepak44 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before they take effect.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.
You may contact us through the following methods:
- Email: [email protected] — for privacy inquiries and written user rights requests.
- Live chat: Available 24/7 via the live chat icon at the bottom corner of our platform.
- Help Centre: Visit page FAQ for answers to frequently asked questions about privacy and account matters.
We are committed to responding to all privacy-related inquiries within 5 business days. For cases requiring further investigation, we will inform you of a more precise timeframe.